Frequently Asked Questions
Everything You Need to Know About Hiring Maids, Nannies & Domestic Helpers in the UAE
FAQ
Here are the answers to the most common questions we get from families in Ras Al Khaimah
General Questions
Are your services fully legal and compliant?
Yes. Proper-Maid is MoHRE-approved and partnered with TBR. All our staff are legally documented, trained, and compliant with UAE labor laws. You have zero legal risk when you work with us.
What's the difference between live-in and live-out services?
Live-out services are flexible daily or weekly cleaning visits, perfect for families who need regular support but not full-time care. Live-in services provide round-the-clock household support with a trained maid living in your home.
How does pricing work?
We believe in transparency. You'll see one clear fee with no hidden costs. Pricing depends on the service type (live-in or live-out), frequency, and your specific needs. Contact us for a personalized quote.
What areas do you serve in Ras Al Khaimah?
We currently serve Al Hamra Village, Mina Al Arab, Marjan Island, and surrounding villa communities in RAK. We're expanding across the emirate and will soon be available in Dubai and Abu Dhabi.
What makes Proper Maid different from other maid services?
We don’t offer “just a maid.” We provide trained, medically screened Care Partners supported by clear standards, digital systems, and 100% MOHRE compliance. Families receive consistent quality — and our team receives the respect they deserve.
Are your maids professionally trained?
Absolutely. Every Care Partner completes certified training in: • Hygiene & sanitation • Household etiquette • Safety protocols • Family care support • Proper Maid’s service standards Training is refreshed regularly to maintain top performance.
How do you ensure health & hygiene?
Through a strict medical screening cycle: • Pre-employment medical test • Monthly check-ups via approved clinics • Hygiene audits & daily self-check routines Your home receives service that is safe, clean, and verified.
Booking & Onboarding
Are your services legal and fully compliant?
Yes — 100%. Every service follows MOHRE & Tadbeer regulations, including: • Registered contracts • Legal employment standards • Ethical treatment for all staff • Complete documentation & transparency
Can I choose between Live-In and Live-Out services?
Yes. We offer both, depending on your household needs: Live-In: full-time support and daily assistance. Live-Out: daily help with flexible hours and privacy.
What is included in the Daily Proper Services Membership?
Memberships include cleaning, laundry, room resets, kitchen care, priority booking, and flexible scheduling — with optional upgrades like deep cleaning, hosting assistance, or seasonal preparation.
What payment methods do you accept?
• Bank transfer • Online payment link • Scheduled auto-renewal for long-term clients Invoices are transparent with zero hidden charges.
What if I’m not satisfied with the assigned maid?
We will replace her — fast and free. Your comfort matters. Our team is trained to provide support, coaching, and replacements whenever needed.
Do you offer overnight or special support?
Yes. We provide overnight assistance, event preparation, VIP villa hosting, elderly support, temporary replacement maids, and Airbnb management with dedicated packages.
How do I book or manage my service?
Everything is digital and easy: • Book through WhatsApp • Receive reminders • Track visits • Renew your membership • Get fast support 24/7
Visa Services
Is there support during holidays or travel periods?
Yes — simply inform us. We offer flexible holiday coverage, villa preparation, and temporary Care Partners while your assigned maid is away.
Can I request a specific cultural background or language?
We do our best to match preferences such as: • Language • Experience level • Family type (kids, elderly, villa, pets) • Hospitality or hotel background Matching is done with respect and within legal guidelines.
What are the working hours for Live-In maids?
Standard: 10-12 hours/day, flexible within home routines. Overtime is allowed only within legal limits and tracked digitally.
Do I need to provide accommodation for a Live-In maid?
Yes — a clean, private space as per UAE regulations. Our team guides you on standards and requirements.
Can you handle move-in/move-out or deep cleaning?
Yes — through Proper Deep Services with: • Full cleaning teams • Sanitization • Villa prep or reset • Optional garden/outdoor enhancement
How do you protect client privacy?
Confidentiality is a core value. Care Partners follow strict privacy rules, performance monitoring, and digital reporting — ensuring your home stays private, secure, and respected.
How fast is your customer support?
Our average response time is under 5 minutes. We support families 7 days a week for all service or emergency needs.
Ready to Join Our Team?
Join Proper Maid to work with a team that values your contribution, invests in your growth, and ensures your work is respected while maintaining a healthy work-life balance.
