UAE Domestic Workers Law Compliant
Company Policy
Proper Maid – Official Policy Document
Client, Maid & Service Provider Policies | MOHRE & Tadbeer Regulations
Proper Maid RAK
Company Policy Document
Effective Date: December 1, 2025
1. Purpose of This Policy
To ensure transparent, ethical, and safe home-care services for families in the UAE while maintaining full compliance with MOHRE & Tadbeer regulations.
This policy governs:
- Client obligations
- Maid (Care Partner) rights & responsibilities
- Proper Maid service provider responsibilities
- Refund, replacement & cancellation terms
- Code of conduct
- Health & safety
- Digital operations & privacy
2. Definitions
Client
The household or individual receiving services.
Care Partner
The maid/housekeeper providing services.
Proper Maid
The licensed manpower service provider.
MOHRE
Ministry of Human Resources & Emiratisation.
Tadbeer
Licensed domestic worker centers under UAE law.
3. Compliance & Legal Framework
All services provided by Proper Maid follow:
Legal Compliance Standards
- Federal Decree-Law No. 9 of 2022
- Cabinet Decision No. 106 of 2022
- Tadbeer employment rules
- UAE Health & Safety regulations
- UAE Human Rights & Ethical Employment standards
4. Client Policy
4.1 Safe Working Environment
- Provide a respectful, safe, and hygienic environment
- Provide a private room for Live-In Care Partners
- No harassment or overworking beyond agreed hours
4.2 Working Hours & Rest
- Maximum 8 working hours per day
- Overtime handled based on business structure
4.3 Food & Respect
- Provide meals or allowance
- Respect cultural and personal dignity
4.4 Privacy & Security
- No confiscation of passports
- No hidden cameras in private areas
4.5 Payment & Membership
- Payments made in advance
- Delay beyond 7 days may suspend service
- Monthly membership auto-renews unless canceled 30 days prior
5. Care Partner Policy
5.1 Professional Conduct
- Maintain hygiene, uniform, and respectful behavior
- No unauthorized guests or misuse of devices
5.2 Confidentiality
- No photos, videos, or sharing client information
5.3 Health Requirements
- Monthly medical check-up
- Hygiene compliance
5.4 Safety & Reporting
- Safe chemical use
- Report incidents immediately
6. Proper Maid Policy
6.1 Recruitment & Screening
- Background check, medical clearance, training
6.2 Monitoring
- Monthly performance checks
- Digital attendance tracking
6.3 Support & Replacement
- Immediate replacement for misconduct
- 24/7 support
6.4 Legal Compliance
- All staff MOHRE/Tadbeer registered
7. Refund & Cancellation Policy
7.1 Refund Eligibility
- Refunds apply only after investigation.
7.2 Refund Timeframe
- 7–14 days processing
7.3 Membership Cancellation
Client:
- 30-day notice required
- AED 500 cancellation fee
Company may cancel for:
- Non-payment
- Misconduct
- Unsafe environment
8. Replacement Policy
8.1 Free Replacement
- Illness
- Performance issues
- Mismatch
8.2 Paid Replacement
- Excessive changes requested by client
8.3 Emergency Replacement
- Within 24 hours for emergencies
9. Code of Conduct
9.1 For Clients
- No abuse
- No forced overtime
9.2 For Care Partners
- No theft
- No misuse
- No outsiders allowed
10. Health & Safety
- Monthly health checks
- Safety training
- Clients must provide basic tools and safe workspace
11. Privacy & Data Protection
- Secure data storage
- No third-party sharing
12. Digital Operations
- WhatsApp booking
- Attendance logs
- Reminders
Section 2
Definitions
Client
The household or individual receiving services.
Care Partner
The maid/housekeeper providing services.
Proper Maid
The licensed manpower service provider.
MOHRE
Ministry of Human Resources & Emiratisation.
Tadbeer
Licensed domestic worker centers under UAE law.
Section 3
Compliance & Legal Framework
All services provided by Proper Maid follow:
Legal Compliance Standards
- Federal Decree-Law No. 9 of 2022
- Cabinet Decision No. 106 of 2022
- Tadbeer employment rules
- UAE Health & Safety regulations
- UAE Human Rights & Ethical Employment standards
Section 4
Client Policy
4.1 Safe Working Environment
- Provide a respectful, safe, and hygienic environment
- Provide a private room for Live-In Care Partners
- No harassment or overworking beyond agreed hours
4.2 Working Hours & Rest
- Maximum 8 working hours per day
- Overtime handled based on business structure
4.3 Food & Respect
- Provide meals or allowance
- Respect cultural and personal dignity
4.4 Privacy & Security
- No confiscation of passports
- No hidden cameras in private areas
4.5 Payment & Membership
- Payments made in advance
- Delay beyond 7 days may suspend service
- Monthly membership auto-renews unless canceled 30 days prior
Section 5
Care Partner Policy
5.1 Professional Conduct
- Maintain hygiene, uniform, and respectful behavior
- No unauthorized guests or misuse of devices
5.2 Confidentiality
- No photos, videos, or sharing client information
5.3 Health Requirements
- Monthly medical check-up
- Hygiene compliance
5.4 Safety & Reporting
- Safe chemical use
- Report incidents immediately
Section 6
Proper Maid Policy
6.1 Recruitment & Screening
- Background check, medical clearance, training
6.2 Monitoring
- Monthly performance checks
- Digital attendance tracking
6.3 Support & Replacement
- Immediate replacement for misconduct
- 24/7 support
6.4 Legal Compliance
- All staff MOHRE/Tadbeer registered
Section 7
Refund & Cancellation Policy
7.1 Refund Eligibility
- Refunds apply only after investigation.
7.2 Refund Timeframe
- 7–14 days processing
7.3 Membership Cancellation
Client:
- 30-day notice required
- AED 500 cancellation fee
Company may cancel for:
- Non-payment
- Misconduct
- Unsafe environment
Section 8
Replacement Policy
8.1 Free Replacement
- Illness
- Performance issues
- Mismatch
8.2 Paid Replacement
- Excessive changes requested by client
8.3 Emergency Replacement
- Within 24 hours for emergencies
Section 9
Code of Conduct
9.1 For Clients
- No abuse
- No forced overtime
9.2 For Care Partners
- No theft
- No misuse
- No outsiders allowed
Section 10
Health & Safety
- Monthly health checks
- Safety training
- Clients must provide basic tools and safe workspace
Section 11
Privacy & Data Protection
- Secure data storage
- No third-party sharing
Section 12
Digital Operations
- WhatsApp booking
- Attendance logs
- Reminders
